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Tenant Services

Morris Property Management Services
...with you at each step of the way to your new home

Making the decision to rent a property particularly if it is the first time may seem daunting. We are here to help at each stage of the process and to make it as stress free as possible.

The first stage of any potential let is to view the property you are interested in. Our ethos is to ensure happy, sustainable tenancies and from application and throughout your tenancy with us we will be on hand to answer any queries you may have and to support you.

Our guide to renting a property with Morris Property is here to help but should you have any questions please feel free to call us on 01706 713471 or email us on [email protected].

How do I arrange a viewing?

Once you have decided that you would like to view one of our rental properties you can phone, visit or email your enquiry and arrange a viewing directly. We offer flexible viewing times to suit and will talk you through the process of making an application should you decide that you wish to enter into a tenancy agreement once you have viewed.

How do I Make An Application?

View our Tenant Application page, or get in touch on 01706 713471 and we will provide you with the necessary application forms. The application consists of two forms; one is the application for tenancy and the other is for LetAlliance and is used for credit checking. It is important that when you complete the forms that you fill them in completely and answer all questions honestly. Any false claim made on your application may result in you losing the opportunity to apply for a property. When returning your application we will require three forms of identification:

  • Passport or current driving license
  • Wage slips x 2 or recent bank statements
  • A recent Utility bill

These forms should be returned to our offices or we can arrange to collect and give receipts were required.

Tenant Fees

From June 1st 2019 referencing fees and associated costs with respect to applying for a tenancy has been abolished. Morris Property in accordance with the Act will not charge fees should you decide to make a formal application for one of our clients' properties. As part of the application and move in process you will be required to complete a full, detailed application and provide specific information in order we can assess your suitability for the property.

Moving into Your New Home

We want to make the process as easy and straight forward as possible and once your application has been successfully referenced we will contact you and confirm in writing a provisional move in date. We will also confirm payments due including rent and bond payment which you will be required to bring with you on the day you sign for your tenancy. Morris Property uses a standard but comprehensive Assured Shorthold tenancy agreement, a copy of your tenancy agreement will be provided to all parties including the Guarantor together with a Guarantor Agreement (if applicable) who will also need to be present.

The agreement is an important document we will go through each important element with you on the day and ensure that you understand your rights and responsibilities as a tenant. Once confirmed and accepted all parties named on the agreement including the Guarantor sign the agreement, photographs and inventory. You will also be requested to complete a standing order form for ongoing payment of rent. Where housing benefit is payable we will require proof that Housing Benefit is to be paid directly to ourselves or if paid direct to you, you will be required to make arrangements to pay your rent via standing order. We will also take your meter readings and send written notification to all relevant utility companies and local authorities on your behalf. Copies of these letters can also be provided on request.

In all privately rented property, you'll have certain rights and responsibilities and once you sign the tenancy agreement you are legally making a commitment to adhere to the terms and conditions contained within it. It is therefore imperative that on the day you arrange to sign your agreement that you read it and ask any questions before you sign.

Protecting Your Deposit

Mandatory tenant deposit protection was introduced in April 2007 and legally requires tenant deposits be registered with a Government accredited deposit scheme. All our tenants pay a deposit, which is held against the move in inventory and pictures and is equal to one calendar months rent. Morris Property is a member of the Deposit Protection Service and all our bonds are registered within 28 days of being received, full details including address and contact numbers will be provided in your tenancy agreement.

Deposits are held to help ensure the tenant looks after the property and as a safeguard against unpaid rent and utility bills. Your deposit is refundable at the end of a tenancy and after you have vacated the property and have provided proof that utility bills have been paid in full. Further details of the Deposit Protection Scheme can be found by visiting:

Periodic Inspections and Renewing Your Tenancy

Once you have settled into your new home, we will arrange to visit you within three months of commencement of your tenancy. The purpose of the visit is to ensure that the property is being maintained, discuss any issues you may have and to ascertain whether you wish to renew your tenancy and if so for how long. The renewing of your tenancy and the length will be in consultation you and the landlord. Should you wish to renew and the landlord agrees we will prior to the end of your existing tenancy arrange for you to sign a new contract. A renewal fee is payable on resigning your tenancy. Should you decide not to renew at the end of your first term you will need to provide one months notice in writing.

Moving Out Process

On receipt of your notice we will confirm and acknowledge receipt in writing giving a provisional move out date, we can also on request provide final rent statements of account. We will arrange a final inspection and check inventory and photographs on the day you leave and collect final meter readings. On collection of keys we will require a forwarding address and contact details in order to send written notification to utilities companies and local authorities on your behalf. If we are satisfied that the property has been maintained to the condition it was accepted in 'fair wear and tear' accepted. We will agree to the DPS releasing your bond for payment to your nominated account. If damage or non payment of rent is evident we will make an application to have the bond returned back to the landlord.

Your rights as a Tenant

As a tenant, you have the right to:

  • live in a property that's safe and in a good state of repair
  • have your deposit returned when the tenancy ends - and have it protected
  • challenge excessively high charges
  • know who your landlord is
  • live in the property undisturbed
  • see an Energy Performance Certificate and Gas Safety Certificate (if applicable) for the property
  • be protected from unfair eviction and unfair rent

Your responsibilities as a Tenant

You must give your landlord access to the property to inspect it or carry out repairs. Your landlord/agent has to give you at least 24 hours' notice and visit at a reasonable time of day, unless it's an emergency and they need immediate access.

You must also:

  • take good care of the property e.g. by turning off the water at the mains if you're away in cold weather
  • pay the agreed rent, even if repairs are needed or you're in dispute with your landlord/agent
  • pay other charges as agreed with the landlord - these may include Council Tax or utility bills
  • repair or pay for any damage caused by you, your family or friends
  • notify your landlord in a timely manner of repairs needed
  • only sublet a property if the tenancy agreement, or your landlord, allows it
  • If you don't fulfil your responsibilities, your landlord has the right to take legal action to evict you.
  • Notify your landlord/agent of any change of circumstances that may affect your ability to keep to the conditions of your tenancy i.e. becoming unemployed.

For further information regarding your rights and responsibility as a tenant visit:

We are here to help and support you throughout the process, if you need advice of assistance please do not hesitate to give us a call on 01706 713471.

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